US Online Slots Company Sued Over Refusal To Pay Jackpot
A US gaming company is set to go to court over refusal to pay a gambler what they saw as a $100,000 jackpot on their mobile phone. Lisa Piluso from Pennsylvania is suing American Gaming Systems (AGS) along with 14 other individuals for failure to payout jackpots.
Piluso playing on her mobile phone in New Jersey says the company refused to pay her the jackpot even thou she took a screen grab of the prize and AGS only offered to pay her $280 instead of the $100,000 shown, however they did make another offer of $1,000.
In the lawsuit Piluso claims AGS are guilty of consumer fraud in connection to her claimed win on 2nd October 2020. In a statement from her lawyer Piluso claims: “I’m an experienced online player, and I was shocked when AGS officials, including the company president, told me they weren’t going to pay, even when I showed them the screenshot that I made of the $100,000 jackpot.” The statement went on to say, “They said I actually won about $300, but they then offered me $1,000, saying we were ‘nice people,’” Piluso said. “How many other players have been in the same situation but agreed to settle for a fraction of their winnings after being told they, too, were ‘nice people?’”
In August this year the New Jersey Division of Gaming Enforcement investigated the issue, informing Piluso that there was an error in the game” that wrongly failed to clear bonus symbols from previous rounds from a player’s screen.
“This error caused the customers to believe that their bonus round winnings were higher than the actual winnings.”
The New Jersey regulator said it had taken action against AGS on the matter with a reported $1,000 fine for failure to ensure the game worked correctly.
